Privacy policy

Last updated: 14 October 2026

Omelette Lean is operated by Omeletteer Ltd, a company registered in England and Wales. Our website and online store are hosted by Shopify.

This Privacy Policy explains how we collect, use and protect personal information when you visit omelettelean.com, create an account, use our recipes and online features, make a purchase or contact us.

Omeletteer Ltd is responsible for the personal information we process for our own business purposes.

Information We Collect

Depending on how you use Omelette Lean, we may collect:

  • Your name, email address, billing information and other contact details you provide.

  • Information about your purchases, payments and account access.

  • Recipe activity you choose to save, including favourites, cooked history and ratings.

  • My Week selections, recipe swaps, preferences and shopping-list choices.

  • Messages, reviews or feedback you send us.

  • Marketing preferences and privacy choices.

  • Technical information such as your IP address, device, browser and website activity.

  • Information used to measure website performance and advertising effectiveness, where permitted.

Payments are processed securely by our payment providers. We do not store full payment card details ourselves.

How We Use Information

We use personal information to:

  • Create and maintain your account.

  • Provide the Free Starter Week, My Recipes and My Week.

  • Remember your saved recipes, activity and preferences.

  • Process purchases and provide paid access.

  • Respond to enquiries and provide support.

  • Send important account and order communications.

  • Keep our website secure and working reliably.

  • Improve our services and understand website usage.

  • Measure advertising and send marketing communications where permitted.

  • Meet our legal, accounting and tax obligations.

Under UK data protection law, we rely on the legal bases appropriate to each activity, including fulfilling our contract with you, complying with legal obligations, our legitimate business interests and your consent where required.

You may withdraw consent at any time where consent is the basis for processing.

Accounts and Recipe Activity

You can browse public parts of Omelette Lean without signing in. The Free Starter Week, My Recipes and My Week require a customer account.

We save the recipe activity and planning choices you choose to record so that they remain available when you return.

Your personal recipe history, favourites and ratings are not displayed publicly. These are separate from any public reviews you choose to submit.

Shopify and Other Service Providers

Our store is hosted by Shopify, which processes personal information when you visit our website or make a purchase.

We use Shopify Network Intelligence, which allows Shopify to use information from interactions with our store, other merchants and Shopify services to improve services, personalise experiences, measure advertising and provide more relevant advertising.

Information may be shared with Shopify and other service providers, including providers in other countries, for these purposes.

You can read Shopify's Consumer Privacy Policy and manage available Shopify privacy choices through the Shopify Privacy Portal.

We also use providers for payment processing, application hosting, secure backups, customer communications, recipe services, reviews, analytics and advertising. Information is shared as needed for these services or where required by law.

Cookies and Advertising

We use cookies and similar technologies to operate the website, support account access and checkout, understand website usage and measure advertising.

Where required, we ask for consent before using non-essential cookies and similar technologies. You can manage your choices using our cookie banner and available privacy controls, including our data-sharing opt-out page where applicable.

International Processing

Some service providers process information outside the United Kingdom.

Where required by law, we rely on appropriate arrangements for international transfers, such as recognised adequacy arrangements or contractual safeguards.

Security and Retention

We take reasonable measures to protect personal information, including access controls and encrypted backups.

We keep account information and saved recipe activity for as long as reasonably needed to provide our services, or until deletion is requested, subject to applicable legal requirements.

Purchase and accounting records may be retained for longer where required by law.

Encrypted disaster-recovery backups of customer recipe activity are normally deleted automatically after 90 days. Some backups are protected against alteration or deletion for their first 30 days. Information removed from active systems may therefore remain temporarily in restricted backup copies.

Historical backups are used for recovery and verification purposes, with applicable deletion requests taken into account before recovered information is returned to active use.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your information.

  • Object to or restrict certain processing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where applicable.

These rights may be subject to legal exceptions.

To exercise your rights, email hello@omelettelean.com. We may need to verify your identity.

You may also complain to the UK's Information Commissioner's Office at ico.org.uk, or to another relevant privacy authority where applicable.

Marketing

If you choose to receive marketing emails, we may send occasional Omelette Lean updates.

You can unsubscribe at any time. We may still send necessary account or purchase communications.

Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The latest version will be published here with its last updated date.

Contact

Omeletteer Ltd
71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: hello@omelettelean.com
Company registration number: 16893694